Five Star Stays
Booking platform with PMS integration and online payments
A bespoke booking platform integrating with property management systems, enabling real-time availability, pricing, and seamless online payments.
Sector: Hospitality & visitor services
Type: Platform / system
- Booking platform
- PMS integration
- Online payments
- Real-time availability
A booking journey that needed to work commercially for guests and operationally for the business.
Five Star Stays operates in the holiday accommodation sector, managing bookings, availability, and customer interactions across a portfolio of properties.
The platform needed to support real-time booking, integrate with property management systems, and handle payments reliably so guests could complete the journey without unnecessary interruption.
Previously, processes were fragmented, creating friction both in enquiry-to-booking conversion and in the operational handling of availability, pricing, and reservation data behind the scenes.
The challenge
Booking conversion depended on tying together PMS data, pricing, payments, and a smoother guest journey.
- Integrating the booking flow with property management systems rather than relying on disconnected third-party journeys.
- Managing real-time availability and pricing in a way that stayed accurate throughout the customer journey.
- Handling online payments securely while keeping the experience consistent and branded.
- Creating a smoother booking experience that reduced friction between enquiry and confirmed reservation.
- Supporting the operational workflows behind the scenes once a booking had been completed.
- Balancing usability for guests with dependable data synchronisation across systems.
What we built
A booking platform built around real-time search, integrated payments, and dependable synchronisation with operational systems.
Custom booking platform
A bespoke booking system was built to give guests a smoother journey through availability search, booking, and payment.
PMS integration
The platform integrates with property management systems so availability and booking data can move between systems in real time.
Real-time availability and pricing
Availability is searched live and accurate pricing can be calculated during the booking process.
Online payment handling
The system supports secure online payment and booking confirmation without sending users away from the main experience.
Structured booking flow
The booking journey is shaped to reduce friction and make the path from property selection to payment more straightforward.
Data synchronisation
Reservation details are synchronised between the website and operational systems so bookings can be administered consistently.
Admin functionality
The platform includes the supporting functionality needed to manage bookings and properties as the operation grows.
Scalable platform base
The underlying system provides a base that can support future growth in properties, demand, and booking activity.
User flow
A direct route from browsing a property to a confirmed booking and system update.
- User selects property
- Checks availability
- Selects dates
- Enters details
- Completes payment
- Booking confirmed
- System updates PMS
Outcome
A more dependable booking journey for guests and a more workable operational flow behind it.
Smoother customer booking experience
Guests can move through booking with less friction and fewer disconnected steps.
Improved conversion
A more coherent booking journey supports better conversion from enquiry to confirmed reservation.
Clearer availability and pricing
Real-time availability and pricing give users a more accurate view during booking.
Less manual handling
Operational teams rely less on manual booking administration and disconnected processes.
Reliable ongoing operation
The system supports the day-to-day operational handling of bookings as the business continues to grow.
Supporting media
A closer view of the booking platform in use.
Collaboration
Design delivered in partnership with Fitzpatrick Design.